How to Cancel a Doordash Order as a Driver
As a Doordash driver, you have the flexibility to choose when and how you work. However, sometimes you may need to cancel a delivery order that you no longer want to complete. In this article, we will guide you through the steps to cancel a Doordash order as a driver.
Step 1: Log in to Your Account
To cancel a Doordash order, you need to log in to your account. Go to the Doordash website or mobile app and click on your profile picture or username in the top right corner. Then, click on "Account" and select "Log out" or "Sign out" from the dropdown menu.
Step 2: Find the Order
Once you are logged in, you need to find the order you want to cancel. You can do this by searching for the order number or by using the "Order History" feature. If you can’t find the order, you can contact Doordash customer support for assistance.
Step 3: Click on the "Cancel" Button
Once you have found the order, click on the "Cancel" button. This will initiate the cancellation process.
Important:
- Do not cancel an order that is already being prepared or is in the process of being delivered. This can cause delays and inconvenience to the customer.
- Do not cancel an order that is already being paid for. Canceling an order will not affect the payment.
Step 4: Confirm the Cancellation
After clicking on the "Cancel" button, you will be prompted to confirm the cancellation. Please note that Doordash will not cancel the order if you have already started preparing it. If you have already started preparing the order, you will need to wait for the customer to confirm that they want to cancel.
Step 5: Wait for Confirmation
If you have confirmed the cancellation, you will need to wait for confirmation from Doordash. This can take a few minutes, depending on the complexity of the cancellation.
Step 6: Receive a Confirmation Message
Once Doordash confirms the cancellation, you will receive a confirmation message. This message will confirm that the order has been canceled and that you have been removed from the delivery.
Important:
- Do not respond to any messages from Doordash. Do not respond to any messages from Doordash regarding the cancellation, as this can cause delays and inconvenience to the customer.
- Do not attempt to contact the customer. Do not attempt to contact the customer to confirm that the order has been canceled or to ask about the status of the delivery.
What to Do After Cancellation
After canceling a Doordash order, you should:
- Wait for the customer to confirm that they want to cancel. This can take a few minutes, depending on the complexity of the cancellation.
- Wait for confirmation from Doordash. This can take a few minutes, depending on the complexity of the cancellation.
- Wait for the customer to confirm that they want to cancel. This can take a few minutes, depending on the complexity of the cancellation.
Tips and Tricks
- Keep a record of your cancellations. Keep a record of your cancellations, including the order number, date, and time of cancellation.
- Use Doordash’s cancellation feature. Doordash has a built-in cancellation feature that allows you to cancel orders with just a few clicks.
- Be patient. Cancellation can take a few minutes, so be patient and wait for confirmation from Doordash.
Conclusion
Canceling a Doordash order as a driver can be a straightforward process. By following the steps outlined in this article, you can cancel an order and avoid any delays or inconvenience to the customer. Remember to keep a record of your cancellations and use Doordash’s cancellation feature to make the process easier.